Tenerife South Airport has been recognised as one of the world's top airports, achieving an average score of 7.24 in the annual AirHelp Score 2024 ranking. This ranking, produced by AirHelp, the leading global passenger rights technology company, evaluates airports based on various performance metrics.
AirHelp Score, established in 2015, is renowned for its comprehensive and precise assessment of global airports. The 2024 ranking includes 240 airports from 70 countries, with 58 new entries this year, including two from Spain.
Tenerife South Airport makes its debut at position 189 on the international list, scoring 7.1 for flight punctuality, 7.7 for passenger perception, and 7.1 for its selection of restaurants and shops.
Top Spanish Airports in AirHelp Score 2024:
1. Bilbao Airport: Ranked 29th globally and 3rd in Europe, Bilbao Airport leads the Spanish entries with a general score of 8.03. It received 8.1 for punctuality, 8.1 for customer valuation, and 7.8 for its leisure spaces.
2. Madrid Airport: Positioned 50th worldwide, this airport earned a score of 7.92, with 7.9 for punctuality, 7.7 from user opinions, and 8 for services.
3. Ibiza Airport: At 78th place, Ibiza Airport scored 7.77 overall, with 7.5 for punctuality, 8.2 for customer feedback, and 8.1 for shopping and dining facilities.
4. Barcelona Airport: Ranked 89th, Barcelona Airport scored an average of 7.73, making it the fourth-best in Spain.
5. Seville Airport: New to the list, Seville Airport is 98th globally and fifth in Spain, with a score of 7.68.
6. Valencia Airport (Manises): Occupying the 103rd position internationally and sixth in Spain, Valencia Airport scored 7.67.
7. Palma de Mallorca Airport: The third busiest in Spain, Palma de Mallorca Airport is ranked 122nd globally with a score of 7.57.
8. Alicante Airport: Positioned 148th internationally, Alicante Airport scored 7.45, making it the eighth-best in Spain.
9. Malaga Airport: In its second year on the list, Malaga Airport is ranked 179th globally, with a performance score of 7.29.
European Airports and Areas for Improvement
Despite the CE 261 regulations offering comprehensive passenger rights in Europe, the efficiency in preventing delays over three hours can be improved. AirHelp's methodology accounts for punctuality issues from delays over 15 minutes, which affects European airports' standings.
In contrast, airports in Brazil and Japan excel, with over 80% of flights departing on time, reflected in their higher AirHelp scores.
The AirHelp ranking evaluates airports based on three criteria: punctuality (60%), user reviews (20%), and the quality of restaurants and shops (20%). Data is gathered from AirHelp's extensive platform monitoring over 4,000 airports globally and from the experiences of 17,000 passengers across 60 countries. The current evaluation period covered operations from May 1st 2023, to April 30th 2024.
Tenerife South Airport's inclusion in this prestigious ranking highlights its commitment to providing a high-quality travel experience, demonstrating significant achievement in operational performance and passenger satisfaction.
